Apple surely felt the heat when the Macbook community (again!) raged on the “Macbook RSS”, the Random Shutdown Syndrome. (See also my formely posted blog entry about a possible cause of RSS.) As with the recent Walk of Shame case, Apple came to its senses and has now published an official statement: Knowledge Base article 304308 says:
“If your MacBook is shutting down intermittently, please contact AppleCare for service.”
Apple has acknowledged the RSS as a hardware related defect, meaning that repair is covered by your guaranty. (Hopefully, you haven’t void it by opening your Macbook!). And as other sources as well as comments to the former blog article indicate, Apple is specifically replacing the heatsink in Macbooks suffering from the RSS. Good news, then, finally.
Update Sep, 19: MacBidouille has a story (in French) about Apple now providing specific instructions to Apple Authorized Service Providers on how to resolve the RSS. Apple also delivers a revised motherboard and a new heatsink for the repair.